Support
Frequently Asked Questions
Everything you need to know about fees, escrow, verification and the no-contact policy.
What is Sharework?
Sharework is a Marketplace for Tech Partners. We connect Clients who have an Idea with Verified Experts for AI, Chatbot, Website/App and IT Support.
What are the fees?
For Clients: FREE registration and posting. You pay only the project amount.
For Experts: One-time Rs. 49 for verification + lifetime listing + Flat 5% commission on each project you get. No monthly fees.
Is Rs. 49 refundable?
No. Rs. 49 is non-refundable once verification is started. It is for verifying your profile and lifetime access.
How does payment work? Is it safe?
100% safe via Escrow. Client pays to Sharework Escrow → Expert does work → Client approves → We release money to Expert after deducting 5% within 24-48 hours. Payments via secure gateway.
Can I share my phone number or email with Client/Expert?
No. Phone numbers, email addresses, WhatsApp details, personal social handles, prohibited contact links, UPI or payment identifiers, and requests to pay outside Sharework are not allowed.
Keep the conversation on Sharework chat. Pay only through Sharework escrow. An ordinary project or documentation link, a project ID, or an unrelated number is not automatically a violation.
What happens if someone shares contact details or asks for direct payment?
A qualifying message can be rejected before it is delivered. The conversation can be blocked. Both the Client and the Provider can be placed on a temporary safety hold while that incident is assessed.
A temporary hold is a precaution. It is not a finding that both people committed the violation. Each person's own messages are reviewed separately.
A clear phone number, email address, or supported UPI identifier shared in chat can permanently block the sender. A contact request, a prohibited contact link, or a direct-payment phrase can restrict the chat and start the hold. Those events do not, by themselves, permanently block an account.
A person with no independent violation is restored within 24 hours, or sooner when the result is already clear. Restoring an account does not reopen the conversation. If the evidence is unclear, neither account is permanently blocked for that reason. The holds end by the 24-hour deadline and the conversation can stay blocked for review.
This does not automatically forfeit the Rs. 49 fee, remove a verification badge, or hold escrow funds. For support or an appeal, email support@thesharework.com.
Is Sharework responsible for project quality or delays?
No. Sharework is only a platform to connect. We don't do the tech work ourselves. Quality, deadline, bugs, testing is between Client and Expert. Please check portfolio and use milestone payments. Our liability is limited to Rs. 49 or 5% fee.
What does Verified Expert mean?
Verified means Expert passed our basic ID and portfolio check. It does not guarantee their work quality. It is not our employment.
What is your refund policy for projects?
If work not started - full refund to Client within 7 days. If work started - refund only for remaining work. Dispute must be raised within 7 days with proof from on-platform chat only. Off-platform chat proof not accepted.
How to contact support?
Email: support@thesharework.com - We respond within 24 hours.
Still need help? Email support@thesharework.com — we respond within 24 hours.